Legal Documents

BigWin App's Terms & Conditions — fully in Bengali

Please read these Terms & Conditions carefully before using our platform. All rules relating to account registration, betting, payments, bonuses, and security are clearly outlined here.

Last Updated: January 2026
📋
This document contains
14 Key Sections
Account Rules
Betting Terms
Payment Policy
Bonus Terms & Conditions
Responsible Gaming

Key Points

Key Highlights of the Terms & Conditions

Make sure you understand the following before using BigWin App

👤
Account Eligibility

You must be at least 18 years old to register on bigwin app. Each individual may hold only one account. Providing accurate information during registration is mandatory.

💳
Payments & Withdrawals

Deposits and withdrawals are only available through approved payment methods. KYC verification is required for withdrawals. Withdrawal requests are typically processed within 24 hours.

🎁
Bonus Terms & Conditions

Each bonus has its own wagering requirements. Bonus funds cannot be withdrawn directly — they become withdrawable only after the specified conditions are met.

Betting Rules

All bets are final and cannot be cancelled once confirmed. In the event of an abandoned or suspended match, bets will be settled in accordance with the applicable rules.

🔒
Account Security

Keeping your login credentials secure is your responsibility. In the event of unauthorized access, BigWin App reserves the right to suspend the account.

🛡️
Responsible Gaming

Bigwin app provides a range of responsible gaming tools. Users can set their own betting limits and temporarily suspend their accounts.

1. General Terms & Conditions

BigWin AppBy using the website and mobile application, you are considered to have agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

This Terms & Conditions A legal agreement between bigwin app and its users. It should be read together with our Privacy Policy and Responsible Gaming Policy.

BigWin App reserves the right to modify these terms and conditions at any time. Users will be notified of any changes via their registered email or in-app notifications. Continued use of the platform after any such changes will be considered acceptance of the updated terms.

Important: These terms apply only to individuals aged 18 and above. Use of bigwin app by minors is strictly prohibited.

2. Account Registration

BigWin AppTo open an account, you must provide accurate and complete information. Registering with false information may result in account termination and forfeiture of any funds held.

Information Required for Registration

  • Full name (as per National ID or passport)
  • Valid Bangladeshi mobile number
  • Date of birth (as proof of age 18 or above)
  • Valid email address (if applicable)
  • Preferred payment method and associated account number

Single Account Policy

Only one account is permitted per person, household, device, or IP address. Any attempt to open multiple accounts will result in all associated accounts being closed and all bonuses being forfeited.

Your account is strictly personal — sharing or selling it to anyone else is prohibited. Keep your login credentials to yourself at all times.

3. Age Verification (KYC)

BigWin App verifies the age of every user to ensure responsible gaming. After registration, BigWin App may request identity documents at any time for verification purposes.

Accepted ID Documents

  • National ID Card (NID)
  • Passport
  • Driving License
  • Birth registration certificate (as proof of age — 18+)

Withdrawal requests will not be processed until KYC verification is complete. BigWin App may request additional documents if required. If any submitted documents are found to be false or fraudulent, the account will be closed immediately.

Please Note: The KYC process is in place for your protection. Your information is kept completely secure and will never be sold or shared with third parties.

4. Deposit & Withdrawal Policy

BigWin Appcurrently supports deposits and withdrawals via bKash, Nagad, and Rocket. Additional payment methods may be added in the future.

Deposit Terms

  • Minimum deposit: ৳500 BDT
  • Maximum single deposit: ৳50,000 BDT
  • Deposits are usually instant — processing may take up to 5 minutes
  • Deposits must be made exclusively from a payment account registered in the account holder's own name
  • Third-party deposits are not accepted

Withdrawal Terms

  • Minimum Withdrawal: ৳500 BDT
  • Maximum daily withdrawal: ৳1,00,000 BDT
  • Withdrawal requests are typically processed within 24 hours
  • Withdrawals are not permitted until KYC verification is complete
  • Withdrawals will be returned to the same payment method used for the deposit
  • Meeting the wagering requirement for bonus funds is mandatory

If your withdrawal is delayed for any reason, please contact our support team. bigwin app reserves the right to request additional verification for suspicious transactions.

5. Betting Rules & Conditions

BigWin AppBefore placing bets, make sure you understand the rules of the sport you are betting on. Separate betting rules apply to each sport.

General Betting Terms

  • Once confirmed, a bet cannot be changed or cancelled
  • Minimum bet: ৳20 BDT; maximum bet varies by event
  • Odds may change in real time — the odds at the moment of bet confirmation are final
  • Bets can be placed on multiple markets within the same match simultaneously
  • All legs must win for an accumulator/parlay bet to pay out

If a match is cancelled or postponed

  • Stakes will be refunded if a match is abandoned
  • Bets will be voided if the match is played for less than 90 minutes
  • In cricket, results determined by the Duckworth-Lewis method are considered valid
  • In live betting, any bet placed after the relevant event has occurred will be considered void
Warning: Betting is entertainment. Never bet beyond your means. bigwin app makes no guarantees of winnings.

6. Bonus & Promotion Terms

BigWin AppAll bonus and promotional offers on this platform have their own terms. Claiming a bonus means you agree to the associated terms.

Welcome Bonus

New members receive a 100% welcome bonus on their first deposit (up to ৳5,000 BDT). To withdraw this bonus, the combined total of the deposit and bonus must be wagered 10 times.

General Bonus Rules

  • You are generally given 30 days to meet the wagering requirement for a bonus
  • If the conditions are not met within the specified timeframe, the bonus will be forfeited
  • Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise
  • Winnings from bets placed with bonus funds will be credited to your real balance
  • Additional conditions apply when using accumulator bets to meet wagering requirements
  • Bigwin app reserves the right to modify or cancel any bonus at any time

For full details on any bonus offer, visit the relevant promotions page or contact our support team.

7. Prohibited Activities

The following activities BigWin Appare strictly prohibited on this platform. Violations may result in account closure and forfeiture of funds:

  • Creating multiple accounts to abuse bonus offers (bonus hunting)
  • Any form of fraud or manipulation
  • Placing bets automatically using software or bots
  • Exploiting platform vulnerabilities or bugs for unfair advantage
  • Using the platform for money laundering or any illegal transaction
  • Placing bets using third-party funds
  • Involvement in match fixing or any form of sports manipulation
  • Harassing or threatening other users

BigWin App uses advanced technology to detect such activities. If suspicious activity is identified, the account may be suspended pending the outcome of an investigation.

8. Account Closure & Suspension

In the following circumstances BigWin App May suspend or close an account without prior notice if:

  • Violation of these terms and conditions
  • Registering with false information
  • Fraud or Illegal Activity
  • Failure to complete KYC verification
  • Extended inactivity (more than 12 months)

Voluntary Account Closure

If you wish to close your account, please contact our support team. Make sure to withdraw any remaining balance before closure. Reactivating a closed account will require completion of a verification process.

9. Privacy & Data Protection

BigWin App We are committed to protecting your personal information. Our full Privacy Policy is available separately. In brief:

  • Your personal information is used solely for the purpose of providing our services
  • All data is secured with SSL encryption
  • User data is never sold to third parties
  • User information is not disclosed to government agencies unless legally required
  • You can request deletion of your personal data at any time

For more information, visit our Privacy Policy Read.

10. Responsible Gaming Policy

BigWin App believes that betting is entertainment, not a source of income. We encourage all users to play responsibly.

Available Tools

  • Deposit Limits: Set daily, weekly, or monthly deposit limits
  • Betting Limits: Set a maximum stake per single bet
  • Session Time: Set a maximum session duration for each gaming session
  • Self-Exclusion: Temporarily suspend your account for a set period
  • Reality Check: You will receive a reminder after the set time period

If you feel that betting is having a negative impact on your life, please visit our Responsible Gaming Visit the page or contact support directly.

Support: If you are struggling with a betting addiction, please seek professional help. Our team is always here to support you.

11. Dispute Resolution

Any dispute regarding a bet outcome or transaction must be raised within 72 hours of the incident BigWin App The support team must be notified. Dispute resolution process:

  1. First, raise your complaint via support chat or email
  2. The support team will provide an initial response within 48 hours
  3. A specialist team will investigate if needed (up to 7 business days)
  4. The final decision will be communicated via email

The decision of bigwin app is final and binding. Third-party mediation is also available as an option.

12. Service Changes & Disruptions

BigWin App Maintenance work may be carried out at any time to improve the service. During this period, the platform may be temporarily unavailable.

  • A notification will be sent before any scheduled maintenance
  • Emergency maintenance may occur without prior notice
  • Any live bets placed during maintenance will be automatically cancelled and refunded
  • BigWin App is not liable for losses resulting from technical issues

BigWin App may add, modify, or discontinue any service, feature, or offer at any time. Users will be given advance notice of significant changes wherever possible.

13. Limitation of Liability

BigWin App accepts no liability for the following:

  • Bet or transaction failures caused by internet connectivity issues
  • Losses caused by the user's own negligence or error
  • Third-party service failures (payment gateway)
  • Unexpected technical error
  • Financial losses from betting

These limitations are consistent with local laws and regulations. Where the law mandates specific liability, BigWin App accepts that liability accordingly.

14. Contact & Support

This Terms & Conditions If you have any questions or complaints regarding, please contact us:

  • Email: support@bigwinapp.app
  • Live Chat: Log in to the platform and chat with us directly
  • Time: 7 days a week, 24 hours a day

Our support team is always ready to assist you in Bengali. Feel free to reach out with any issue or question — we typically respond within 2 hours.

Read More: Our FAQ Page for answers to common questions. For more details, About Us Visit the page.

You've read the terms — now join us!

Register with BigWin App and get a 100% bonus on your first deposit. The best betting experience in Bangladesh is waiting for you.

বাংলা